FAQ
-What is your return and exchange policy?
All sales are FINAL! No Refunds! We will allow a one time exchange on WAIST TRAINERS AND VEST ONLY! No exchanges on buttlifters/panties or any other undergarments due to hygenic reasons. Please make sure you view the
size chart for the product selected and verify your measurement with a measuring tape prior to completing your
order, and order the next size up if you are not sure of your size or if you are in between sizes. You may also contact us for sizing help before placing your order via email at [email protected]
Please email us at [email protected] to initate the exchange process within 7 days of receipt of your order.
-Do you accept orders placed outside of the US?
Yes, we also accept international orders. International orders delivery ranges between 7-21 business days depending on your country's postal delivery and customs clearance. United States tracking via USPS will be provided and you can track your delivery through www.usps.com. Please be aware that we are not responsible for longer delivery times due to the customs department in your local country nor are we responsible for any import duties and taxes they may charge you. Any questions and concerns regarding import and duty fees should be addressed to your country's local postal delivery.
-How long will it take to receive my order?
Once your order is received it is processed within 2-10 business days for U.S. orders. Business days consist of working days of Monday through Friday from 8 a.m. to 5 p.m. Once shipped your order tracking number is updated and sent to the email you provided us at checkout. Please verify your email is correct. Packages may then be tracked at www.USPS.com. Most domestic orders take anywhere from 1 to 5 business days to arrive depending on your local postal service. Make sure you are providing accurate addresses for your delivery. We also require signature confirmation on all U.S. based packages for your protection. In the event that you have not received your order please check first with your local postal office to see if they have your package on hold requiring your signature. If they do not have your package and it has exceeded 10 business days since shipping, proceed to contact us at [email protected] for further investigation.
In the event that your package is returned to us for a bad address, relocation, etc. we will contact you via email to initiate either a re-delivery or a refund of your purchase. Please note that if you choose a re-delivery we will charge a shipping fee to do so. If you choose a refund we will refund you the cost that you paid minus the shipping charge.
-How can we contact Customer Service?
We love to hear from you and answer all your question, the best way to contact us is by email:
-How do i know what size to get ?
Please visit the sizing chart on our website. If you
are in between sizes or would like a more comfortable fit please order a
size up. These garments are meant to give a compressed and snug fit. Please do not order a size smaller than needed. It is safer to order up a size as you can always reduce it if it is bigger with the next available hooks. These products run small. We suggest you order a size up!
-Does The Exotic Shape offer wholesale?
Please email us at [email protected] for inquiries.